Orders are processed within 1 business day of receiving payment and are shipped out within 2 business days of payment except in situations where an order requires special attention. A typical order is received by the purchaser within 4-10 business days after payment.
To qualify for free shipping an order must meet or exceed the specified minimum retail sales value. When an order meets the qualifications to receive free shipping the option will automatically appear for you to select during checkout.
If you have any questions regarding your online order please contact firstname.lastname@example.org
SHIPPING IS DONE AT YOUR OWN RISK
Packages are shipped and include tracking numbers which will be emailed to you after shipping.
Your order will be processed as quickly a possible, usually the same day, and shipped out within 48 hours headed straight to your shipping address. You can expect most orders to arrive at your door 2-5 business days after the order has been placed, but this will depend on the destination.
We currently ship by Canada Post and REQUIRE an adult signature at the time of delivery do to our products and store being 19+. If you are under 19 and attempt to order any products from the site it will be returned to us by Canada Post at your expense with failure to provide Valid ID. Shipping to and from your location will not be refunded. The initial purchase will be refunded and your account will be deleted and noted.
Please understand that after your package has been dropped off at the post office, we have no control over it, it is in Canada Post’s hands and all of the questions regarding your package should be directed to Canada Post at that point. We will gladly assist you in any dealings with Canada Post, such as making a claim or creating a service ticket. Please call or email us if you need our help.
West Coast Vape does not handle returns for online purchases. All sales are final. All returns must go through the manufacturer's warranty/rma process.